Refund and Returns Policy

Thank you for choosing Buff Cooking! We hope you are satisfied with your purchase. If you encounter any issues with your order, here is our return and refund policy to guide you through the process.

1. Return Policy

  • Eligibility: Our return policy applies to most items, but certain products (such as customized items, perishable goods, or electronic items) may not be eligible for return. Please check the product page for specific details before purchase.
  • Return Window: You have 30 days from the date you receive your order to request a return. Any returns requested after this period will not be accepted.
  • Return Conditions: The item must be unused, unopened, and in its original packaging. If the item is damaged, used, or not in its original packaging, we will not accept the return.

2. Refund Policy

  • Refund Process: Once we receive and inspect your returned item to confirm it meets the return conditions, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method (such as credit card or PayPal account). Please note that some payment methods may take additional processing time.
  • Refund Amount: We will refund the full amount you paid for the item. Please note that shipping fees are generally non-refundable unless the return is due to our error or the product is faulty.

3. How to Request a Return or Refund

  1. Contact Customer Service: If you wish to return an item, please contact us via email at rr021111@outlook.com or through the contact form on our website. Please include your order number, product information, and the reason for the return.
  2. Return Authorization: Our customer service team will review your return request and provide you with return instructions. You will receive a return address and further details.
  3. Returning the Item: Please return the item as instructed using a trackable shipping method so that you can retain proof of return.

4. Exceptions to Return and Refund

The following cases are not eligible for return or refund:

  • Special Items: Customized items, perishable goods (such as food), or other non-resalable products.
  • Used Items: If the item has been used or is no longer in new condition, you will not be eligible for a return or refund.
  • Non-Quality Issues: If the return is due to personal reasons (e.g., changing your mind, wrong size, etc.), we will process the return according to policy, but it must meet the return conditions.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact customer service immediately and provide photographic evidence of the item. We will replace the item free of charge or issue a full refund.

6. Refund Processing Time

  • Once the return is completed, refunds will be processed within 7-10 business days. Refunds will be issued back to your original payment method.
  • Please note that the time it takes for the refund to appear in your account may vary depending on the payment platform.

7. Shipping Fees

  • Unless the return is due to a defective product or our error, the customer is responsible for the return shipping fees. We recommend using a trackable shipping method to ensure the return process goes smoothly.

8. Customer Support

If you have any questions regarding returns or refunds, or need further assistance, please feel free to contact us:

  • Email: rr021111@outlook.com
  • Phone: +8618024551108
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time)