Shipping Terms and Conditions

Thank you for shopping with us! To ensure you receive your purchased items promptly and safely, please carefully read the following shipping terms:

  1. Shipping Areas

We currently offer worldwide shipping. You can view the specific countries/regions we deliver to on our shipping policy page. If your location is not included in our shipping areas, please contact our customer service team for more information.

  1. Processing Time

We strive to process your order as quickly as possible. Once your payment is successfully processed, we will ship your order within 1-3 business days. If there are any delays in processing your order due to special circumstances, we will notify you promptly.

  1. Shipping Costs

Shipping costs are calculated based on your selected shipping method, destination, and package weight. You will be able to view the shipping fees during checkout. We also occasionally offer free shipping promotions, so please keep an eye on our announcements.

  1. Shipping Methods

We offer several shipping methods, including:

Standard Shipping

Expedited Shipping

International Express Shipping (delivery times and costs may vary)

You can choose the most suitable shipping option based on your needs. All orders are shipped via reliable logistics partners such as SF Express, EMS, DHL, FedEx, etc.

  1. Estimated Delivery Time

Domestic Shipping: Estimated delivery time is 3-7 business days, depending on your shipping address.

International Shipping: Estimated delivery time is 7-21 business days, which may vary depending on the destination country and chosen shipping method.

Please note that delivery times may be affected by customs clearance or other external factors, and delays may occur.

  1. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can track your package in real-time through the shipping carrier’s website. If you have not received tracking information, please contact our customer service team.

  1. Customs & Duties

For international orders, any customs duties, VAT, or additional taxes incurred are the responsibility of the recipient. Please familiarize yourself with the customs regulations of your country/region before placing an order.

  1. Damaged or Lost Packages

If your package is damaged or lost during transit, please contact our customer service team within 48 hours of receiving the item. We will assist you in coordinating with the shipping carrier to resolve the issue. If a refund or replacement is required, we will process it based on the specific situation.

  1. Shipping Issues

If there are any issues with the delivery, such as incorrect items or problems during transit, please contact us within 7 days of receiving the item. We will work with you to find a resolution. Please ensure that the items are returned or exchanged in their original packaging and unused condition.

  1. Address Information

Please ensure that you provide accurate shipping details during checkout. We are not responsible for shipping issues caused by incorrect address information. If you notice an error in your shipping address, please contact us as soon as possible so that we can correct it before shipment.

  1. Non-Business Day Shipping

Our warehouse operates from Monday to Friday. Shipping may be delayed during holidays, so please allow extra time for delivery if placing an order around holiday periods.

  1. Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to our customer service team. We are happy to assist you and provide any additional support you may need.